At Barikabd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return request must be made within [insert number of days, e.g., 7, 14, or 30] days from the date of delivery.
- Certain items may be exempt from returns, including perishable goods, personal care items, and custom-made products.
2. How to Initiate a Return
To initiate a return:
- Contact us at [Insert Contact Email or Phone Number] with your order number and details of the product you wish to return.
- Our customer service team will provide you with instructions on how and where to send the returned item.
Please note that customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Perishable goods (such as food or flowers).
- Personal care items (such as skincare, hygiene products, etc.).
- Custom or personalized products.
4. Refunds
Once your return is received and inspected, we will notify you via email whether your refund has been approved. If approved, a refund will be processed to your original method of payment within [insert number of days, e.g., 7-10 business days].
Please note that shipping charges are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email]. Depending on your location, the time it may take for your exchanged product to reach you can vary.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Shipping for Returns
To return your product, you should mail it to the address provided by our customer service team. You are responsible for paying for your own shipping costs for returning your item, unless the return is due to a mistake on our part (wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with details and photos of the issue. We will arrange for a replacement or refund.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please feel free to contact our customer support team:
- Email: [Insert Contact Email]
- Phone: [Insert Phone Number]